Here are answers to frequently asked questions:
I am a local organisation that would like to refer someone to the foodbank. How do I do it?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered referral partner.
Where is my nearest foodbank centre?
You will find the address and opening times for all of our foodbanks here, or alternatively you can check on the Trussell Trust database for your nearest site here. Remember, you will need a voucher to access our services – find out more about how to get one here.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. We also sometimes have fresh goods that we can add as extras. You can find more details here.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel if they are suitable. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.